A COMPLETE, FULL-SERVICE, ALL-IN-ONE SOLUTION FOR Voice Communication
Cisco Call Manager EXpress
Today's
savvy businesses are now using their Cisco small-office or branch-office router
as a single, secure, integrated platform for the deployment of converged
data and voice. With Cisco CallManager Express and Cisco Unity™ Express,
you can quickly and easily extend the benefits of IP Communications to
small- or midsized-office environments. This solution serves offices of 350
users or fewer and enables a robust set of commonly used business telephony
features, voice mail, and automated-attendant capabilities.By deploying a single
platform to address all your data and voice business needs, you can streamline
your operations and simplify management, maintenance, and training, resulting in
lower total cost of ownership.
COST-EFFECTIVE ADMINISTRATION
Most
small or autonomous branch offices cannot justify the expense of high-level,
onsite technical expertise. Because of this, Cisco offers customers the option
of using the industry-standard Cisco IOS® Software
command-line interface (CLI) or a Web-based graphical user interface (GUI) for
configuration and administration.
The Cisco CallManager Express and Cisco Unity Express solution CLI can be used to easily provision and administer your entire data and voice network on a Cisco Integrated Services Router. The CLI allows an organization's technical staff to configure devices in bulk before or after they are delivered to a small office for initialization from anywhere on the network. This unique feature, not typically provided with entry-level systems, enables you to deploy many sites quickly and efficiently.
Non-technical employees can add users or make changes to both Cisco CallManager Express and Cisco Unity Express by using the simple, integrated Web-based GUI. Whether managing through a GUI interface or the CLI, the ability to remotely maintain and troubleshoot greatly eases management and administration for small offices, especially for those with little technical expertise.
The Cisco CallManager Express and Cisco Unity Express solution CLI can be used to easily provision and administer your entire data and voice network on a Cisco Integrated Services Router. The CLI allows an organization's technical staff to configure devices in bulk before or after they are delivered to a small office for initialization from anywhere on the network. This unique feature, not typically provided with entry-level systems, enables you to deploy many sites quickly and efficiently.
Non-technical employees can add users or make changes to both Cisco CallManager Express and Cisco Unity Express by using the simple, integrated Web-based GUI. Whether managing through a GUI interface or the CLI, the ability to remotely maintain and troubleshoot greatly eases management and administration for small offices, especially for those with little technical expertise.
EASE OF USE
For
employees in a small or medium-sized office, Cisco IP phone features are very
intuitive, thus requiring little training. Using the display of a Cisco IP
phone, the Extensible Markup Language (XML) capabilities enable you to use a
variety of productivity-enhancing applications such as accessing information
from the Yellow Pages, deploying a time card function, checking airline
schedules, and noting student attendance, to name a few. And you can
configure the system to provide local language and tones support as
well.
ONE-HUNDRED-PERCENT INVESTMENT PROTECTION
As
a small or medium-sized office grows or seeks additional features, it may be
advantageous to migrate from a distributed Cisco CallManager Express environment
to a centralized call-processing model with Cisco CallManager.Your existing
investment is 100-percent protected. Your Cisco IP phones, Cisco routers, Cisco
Catalyst® switches,
analog phones, and fax machines are all carried forward. And with just a simple
configuration change, your Cisco Integrated Services Router becomes a redundant
call-processing system at the branch through the Survivable Remote Site
Telephony (SRST) feature at no additional cost.Customers can also carry their
investment in Cisco Unity Express forward as they grow, leveraging it as part of
a centralized Cisco Unity deployment and in conjunction with Cisco SRST for
survivability in the branch office.
ROBUST FEATURES AND FUNCTIONS
Computer Telephony Integration
Cisco
CallManager Express supports Computer Telephony Integration (CTI) with your
customer-relationship-management (CRM) applications, such as Microsoft CRM using
the Cisco Communications Connector. For example, if your staff uses an
application to manage their contact lists and contact information, when a
contact calls, the system can automatically access that contact's record based
on their caller ID. This streamlines work processes and increases efficiency.
Gaining immediate access to personal and order information without having to
manually enter individual account information allows employees to both
personalize and speed their interactions with important
contacts.
Call Coverage Capabilities
Call
forwarding, call pick up, dual line appearances and hunt groups ensure that when
a call comes into any office, regardless of office size, it will
be answered efficiently to ensure that customers remain satisfied with the
service they receive.
Integrated Voice Mail
When
the next-available person cannot answer a call, extending individual voice
mailboxes to all employees provides an opportunity to improve customer service
and employee productivity, while increasing the professionalism in a small or
medium-sized office.
Cisco Unity Express, an optional network module for Cisco CallManager Express, offers easy, one-touch access to messages and commonly used voice-mail features that enable users to reply, forward, or save messages. To improve message management, users can create alternate greetings, access envelope information, and mark or play messages based on privacy or urgency. It includes 100 hours of voice-mail storage-ample capacity for any small or medium business need.
Cisco Unity Express, an optional network module for Cisco CallManager Express, offers easy, one-touch access to messages and commonly used voice-mail features that enable users to reply, forward, or save messages. To improve message management, users can create alternate greetings, access envelope information, and mark or play messages based on privacy or urgency. It includes 100 hours of voice-mail storage-ample capacity for any small or medium business need.
General Delivery Voice Mailboxes
Cisco
Unity Express also provides general delivery voice mailboxes, voicemail storage
for employees with similar skill sets or job functions. For example, when
customers call a retail store, real estate office, or bank with a general
question, they may not require the attention of a particular employee. A general
delivery mailbox allows the first-available team member to retrieve a message
and promptly respond to a customer's needs.
Built-In Automated Attendant
A
basic, built-in automated attendant for Cisco Unity Express enables callers to
quickly reach the right person without the assistance of an operator 24 hours a
day, seven days a week. A dial-by-name and dial-by-extension directory
simplifies self-service, and if you need further assistance, you can easily
return to an operator when needed.
Broadest Range of IP Endpoints
To
round out the Cisco IP Communications solution, Cisco offers a broad portfolio
of IP phones at various price points to meet any application or requirement.
When connected to a converged IP network, Cisco IP phones enable users to place
phone calls as quickly and easily as they would using their current phone and
with high quality of service and security for the most demanding business
environments.
The new generation of intelligent Cisco IP phones is entirely display-based and offers straightforward user features and customization capabilities driven by changing business needs. Display-based phones help users with prompts for how to use the phone and access a directory, and XML-display capacities allow for the display of non-telephony information. Cisco IP phones extend beyond simple dial-tone replacement to advanced feature sets that support a wider business IP Communications environment including data, voice and video.
The new generation of intelligent Cisco IP phones is entirely display-based and offers straightforward user features and customization capabilities driven by changing business needs. Display-based phones help users with prompts for how to use the phone and access a directory, and XML-display capacities allow for the display of non-telephony information. Cisco IP phones extend beyond simple dial-tone replacement to advanced feature sets that support a wider business IP Communications environment including data, voice and video.
The Fastest and Simplest Way to Enable IP Communications in Your Small or Medium-Sized Offices
Together,
Cisco CallManager Express and Cisco Unity Express provide a simple, consistent,
distributed architecture that can be easily replicated for multiple
small-branch locations across an enterprise network.
